Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy.
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
A return merchandise authorization (RMA) is required for all returns. You can request an RMA by filling out the form at the bottom of this page. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.
Returned items must be in their original unopened packaging and in new condition, or they will be rejected and sent back to you.
Defective Returns
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please email or call for assistance.
Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please email or call immediately.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Order Questions or Changes
If you have recently placed an order via our secure online checkout service and need information about it or would like to change it, there is a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.
H2oHydroponics.com will not reimburse labor charges or installation fees under any circumstances.
Who pays return shipping costs?
H2oHydroponics.com will cover return shipping costs IF the return is due to a manufacturing defect or as a result of our error.
Items returned for reasons other than defect or H2oHydroponics.com error will not be paid for by H2oHydroponics.com. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".
Email us with your concerns here -support@h2ohydroponics.com
Warranty Information
When you purchase products through "H2oHydroponics.com" you receive the full manufacture warranty where applicable. You receive a copy of the warranty info with each product ordered.
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
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